Frequently Asked Questions

Explore our most commonly asked questions below.

The standard MOQ for custom backpacks is 50 units, with small-batch trials (20-30 units) available for market testing. We can adjust production plans flexibly to meet specific needs in regions like Europe, America, and the Middle East.

Yes. We’re familiar with regional preferences: large-capacity outdoor styles for Europe/America, lightweight commuter designs for Southeast Asia, and sand/waterproof features for the Middle East. Solutions are tailored to target markets.

Yes, we provide exclusive distribution rights for core partners in 30+ countries/regions. Strict territory protection policies prevent channel conflicts and safeguard distributors’ market interests.

We accept T/T, L/C, and other international payment methods. VIP clients can apply for 30-60 day credit terms, with flexible clauses based on cooperation scale to ease cross-border cash flow.

72-hour delivery to Europe/America via overseas warehouses; 3-5 days to Southeast Asia; 10-15 days to the Middle East/South America. Door-to-door service with customs clearance and tax included—no need for clients to handle procedures.

We provide full compliance documents: commercial invoices, packing lists, certificates of origin, and market-specific reports (EU CE, US CPSC, Middle East SASO, etc.) to ensure smooth customs clearance.

Full-process QC includes raw material testing (fabric 环保性,hardware durability), in-production inspections (sampling at each step), and final product tests (12 indicators like load-bearing, water resistance, and zipper lifespan). Inspection reports are available for verification.

For quality issues found within 30 days of receipt, we offer free returns/exchanges with round-trip shipping covered. Long-term clients receive lifetime maintenance support to ensure product performance over time.

We support communication in English, Spanish, French, Arabic, Russian, etc. Dedicated account managers handle orders to ensure seamless communication from demand 对接 to after-sales.

Yes. We provide multilingual product manuals, high-resolution images, and short video materials (optimized for local platforms like Instagram, TikTok) to support distributors in local marketing.

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